ACDI Q&A

 Questions and Answers

• When I start up the ACDI I get a message asking me to enter a licence key.

This message appears because you do not have an ACDI licence. Before you can use the ACDI you must purchase a software licence from the Avolites Shop.

• I am using a USB to Serial port adapter and the ACDI status light stays on red.

Unfortunately the ACDI does not work with some types of USB to Serial port adapters. The only solution to this problem is to try another type of USB to Serial adapter.

• I am using an Ethernet connection to the Diamond 4 but I do not seem to be getting any DMX.

Before you can use the Ethernet option on the Diamond 4 you must enable DMX over ethernet in the Diamond 4 User Settings.